One Important feature that I can offer is a Loaner Computer while I repair yours. This will allow you to continue to get your email and surf the internet so you will have zero down time.
You will still be able to stay productive and this will give me time to thoroughly look at your computer so when it arrives back to you it will be in top shape. When the loaner computer gets back to me I will remove any history that you have used it. Completely safe and secure.
Be sure to ask about this service.